> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replyify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Plans

> Manage your subscription and usage

Replyify offers flexible plans to match your needs, from trying out the platform to scaling your agency.

## Plans Overview

| Plan        | Price    | AI Replies | Best For                    |
| ----------- | -------- | ---------- | --------------------------- |
| **Free**    | \$0/mo   | 0          | Exploring the platform      |
| **Starter** | \$197/mo | 200        | Small teams getting started |
| **Growth**  | \$397/mo | 600        | Growing agencies            |
| **Scale**   | \$697/mo | 1,500      | High-volume operations      |

### Plan Features

<AccordionGroup>
  <Accordion title="Free Plan">
    * Add unlimited clients
    * Explore the full interface
    * View sample analytics

    **Limitations:**

    * No sequencer connections
    * No AI replies
    * No auto follow-ups
  </Accordion>

  <Accordion title="Starter Plan">
    * Unlimited sequencer connections
    * 200 AI replies/month
    * Unlimited team seats
    * Unlimited clients
    * AI reply categorization
    * Email support

    **Limitations:**

    * No auto follow-ups
  </Accordion>

  <Accordion title="Growth Plan (Most Popular)">
    * Everything in Starter, plus:
    * 600 AI replies/month
    * Auto follow-up sequences
    * Priority support
  </Accordion>

  <Accordion title="Scale Plan">
    * Everything in Growth, plus:
    * 1,500 AI replies/month
    * API access
    * Dedicated account manager
  </Accordion>
</AccordionGroup>

## Understanding AI Replies

### What Counts as an AI Reply?

AI replies only count when our AI generates a response for positive leads:

**Counts toward limit:**

* Interested leads
* Meeting requests
* Questions requiring follow-up

**Does NOT count (unlimited):**

* Out of Office replies
* Bounce notifications
* Not Interested responses
* Unsubscribe requests

<Info>
  This ensures your AI reply credits are used efficiently on high-value leads that actually need responses.
</Info>

### Monitoring Usage

Track your usage in **Billing**:

* Current month's AI replies used
* Total limit for your plan
* Usage percentage bar
* Days until reset

## Managing Your Subscription

### Accessing Billing

<Warning>
  Only workspace **Admins** and **Owners** can access billing settings.
</Warning>

Navigate to **Billing** in the sidebar to see:

* Current plan details
* Usage metrics
* Upgrade/downgrade options
* Manage subscription button

### Upgrading Your Plan

Upgrades take effect immediately:

1. Go to **Billing**
2. Click **Upgrade** on your desired plan
3. Complete the checkout process
4. New limits apply instantly

**Proration:** You'll be charged a prorated amount for the remainder of your current billing cycle.

### Downgrading Your Plan

Downgrades take effect at the end of your billing period:

1. Go to **Billing**
2. Click **Downgrade** on your desired plan
3. Confirm the downgrade
4. Keep current benefits until period ends

<Tip>
  Schedule a downgrade at any time. You won't lose access to current features until your billing period ends.
</Tip>

### Managing Payment Methods

Click **Manage Subscription** to:

* Update credit card
* View invoices
* Download receipts
* Update billing email

This opens the Stripe customer portal with full billing management.

## Reaching Your Limit

### What Happens

When you hit your monthly AI reply limit:

1. AI stops generating new draft responses
2. New replies still flow into your inbox
3. Replies are still categorized automatically
4. You can manually respond to all replies
5. Existing drafts remain available to send

### Options When Limited

<AccordionGroup>
  <Accordion title="Wait for reset">
    Your limit resets at the start of your next billing cycle. Check the billing page for your reset date.
  </Accordion>

  <Accordion title="Upgrade your plan">
    Upgrade to immediately increase your limit and unlock more AI replies.
  </Accordion>

  <Accordion title="Respond manually">
    Continue managing leads by writing responses yourself. AI categorization continues working.
  </Accordion>
</AccordionGroup>

## Enterprise & Custom Plans

Need more than 1,500 AI replies per month?

Contact us for custom enterprise pricing:

* Higher AI reply limits
* Custom integrations
* SLA guarantees
* Dedicated support
* Volume discounts

**Contact:** [support@replyify.ai](mailto:support@replyify.ai)

## Cancellation

To cancel your subscription:

1. Go to **Billing**
2. Click **Manage Subscription**
3. Select **Cancel Subscription** in the Stripe portal
4. Your access continues until the period ends

<Note>
  After cancellation, your data remains accessible. You can resubscribe at any time to resume full functionality.
</Note>

## FAQs

<AccordionGroup>
  <Accordion title="Do unused AI replies roll over?">
    No, AI replies reset monthly and don't roll over to the next period.
  </Accordion>

  <Accordion title="Can I get a refund?">
    We offer refunds within 14 days of purchase for new subscriptions. Contact support for assistance.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    We accept all major credit cards (Visa, Mastercard, Amex) via Stripe.
  </Accordion>

  <Accordion title="Is there an annual discount?">
    Contact sales for annual billing options with discounted rates.
  </Accordion>
</AccordionGroup>