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Webhooks allow you to receive real-time notifications when events occur in Replyify. Instead of polling the API, you can subscribe to events and have them pushed to your server.

How Webhooks Work

  1. Configure: Add a webhook URL in Settings → Webhooks
  2. Subscribe: Select which events you want to receive
  3. Receive: Replyify sends HTTP POST requests to your URL when events occur
  4. Process: Your server processes the event and responds with 2xx status

Setting Up Webhooks

1

Go to Webhook Settings

Navigate to Settings → Webhooks in your dashboard.
2

Add a webhook

Click Add Webhook and configure:
  • Name: A descriptive name (e.g., “CRM Integration”)
  • URL: Your HTTPS endpoint that will receive events
  • Events: Select which events to subscribe to
3

Copy the secret

Save the webhook secret for verifying signatures (see Security).
4

Test the webhook

Click Send Test to verify your endpoint is receiving events correctly.

Webhook Payload

All webhook events are sent as HTTP POST requests with a JSON body:

Headers

Responding to Webhooks

Your endpoint should:
  1. Respond quickly: Return a 2xx status within 30 seconds
  2. Process asynchronously: Queue heavy processing for later
  3. Handle duplicates: Use delivery ID for deduplication
  4. Return appropriate status:
    • 200-299: Success, delivery complete
    • 4xx: Client error, no retry
    • 5xx: Server error, will retry

Retry Policy

If your endpoint returns a non-2xx status or times out: After 5 failed attempts, the delivery is marked as failed and logged.

Example Endpoint

Managing Webhooks

Viewing Deliveries

In Settings → Webhooks, click on a webhook to see:
  • Recent delivery attempts
  • Success/failure status
  • Response codes
  • Payload data

Pausing Webhooks

Temporarily pause a webhook without deleting it:
  1. Open the webhook settings
  2. Toggle Active to off
  3. Events won’t be sent until re-enabled

Deleting Webhooks

To delete a webhook:
  1. Open the webhook settings
  2. Click Delete
  3. Confirm the deletion
Deleting a webhook immediately stops all event deliveries. Any pending retries are cancelled.